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Job description

Prima Express Inc., a trucking company based in Illinois, is seeking a dedicated and detail-oriented individual to join our team as a Dispatcher. As a Dispatcher, you will play a crucial role in ensuring the efficient coordination of our fleet operations.

  • Prima Express Inc.
  • Joliet, IL
  • Full-time
  • Competitive pay based on experience

What we offer:

Comprehensive Benefits Package which includes:

  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
  • Paid Time Off
  • Paid Holidays

Schedule: 5 days per week (1st shift daytime) Monday through Friday.

If you are a skilled Mechanic with a passion for maintaining and repairing trucks and trailers, we encourage you to apply for the position at Prima Express. Join our team and contribute to our commitment to providing reliable and well-maintained vehicles for our drivers.


  • Receive and analyze incoming shipment requests and dispatch appropriate drivers to ensure timely delivery.
  • Coordinate with drivers to provide accurate directions, routes, and delivery instructions.
  • Monitor and track the progress of each shipment to ensure on-time delivery and resolve any issues that may arise.
  • Communicate with customers to provide updates on shipment status and address any inquiries or concerns.
  • Collaborate with other departments, including Safety, Mechanics, and Accounting, to optimize operational efficiency.
  • Maintain accurate records of driver activities, including hours of service, mileage, and fuel consumption.
  • Handle emergency situations and provide necessary support to drivers and field personnel.
  • Ensure compliance with all relevant transportation regulations and company policies.
  • Utilize dispatch software and other technological tools to streamline operations and improve efficiency.
  • Continuously identify opportunities for process improvement and implement necessary changes. Supervise the regular route trucks and dispatch on-demand trucks.
  • Take orders by telephone and through on-line communications.
  • Prepare daily schedules.
  • Coach drivers periodically in paperwork to achieve and exceed minimum standards.
  • Must use ELD systems and work with drivers to use them properly.
  • Communicate professionally with customers and drivers.


  • High school diploma or equivalent; additional education or certification in transportation management is a plus.
  • Needs to be familiar with trucking sizes and variations, weights and limits, roads and routes, hauling dry freight of all kinds, and interstate and intrastate shipping.
  • Must be skilled in using Microsoft Outlook and Excel.
  • Must be able to route and use map programs.
  • In-depth knowledge of transportation regulations and procedures.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Ability to work effectively under pressure and in a fast-paced environment.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
  • TMW knowledge is preferred